Returns & Refund Policy

You may contact our support team to request assistance if:

• You received a wrong product.
• A product is missing from your order.
• The package was damaged during delivery.
• The package appears opened or tampered with.
• Product significantly differs from what was ordered.
• There is a genuine quality issue with the product.

If you receive a damaged, incorrect or compromised product, please follow these steps:

1. Contact us within 48 hours of delivery via WhatsApp (+91 84698 27876) or Email ([email protected]).
2. Share your order number (e.g., MDGU-2026-XXXX).
3. Provide clear photographs/videos of the outer package box and affected product.
4. Briefly explain the issue to our team.

Our team will review the information and determine the appropriate resolution promptly.

If the issue is verified, we may offer a free replacement of the affected product. Replacement availability depends on current product stock and the nature of the issue.

Where a replacement is not possible or appropriate, we will provide a refund for the affected product. Approved refunds will generally be processed back to the original payment method (RazorPAY / Bank / Wallet). The time taken for the refund to reflect in your account depends on your bank or payment provider.

Due to food safety and hygiene regulations, the following are not eligible for return or exchange:

• Products that have been opened, unsealed, or consumed.
• Products damaged due to improper storage after delivery (e.g. moisture exposure).
• Products returned because of a change of mind or personal preference.
• Products ordered incorrectly by the customer.
• Issues reported after the specified 48-hour reporting period.

If your package appears damaged, opened or tampered with at the time of delivery, we recommend taking photographs/videos before opening or immediately after opening the package. Contact us as soon as possible so that we can investigate the courier logistics and assist you.

If you receive an incorrect product or an item is missing from your order, please notify us within 48 hours of delivery. After verification, we will arrange a prompt replacement or provide an appropriate refund.

Orders can be cancelled only before they are processed or dispatched. Once an order has been dispatched, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel your order.

Once your refund is approved, it will be initiated through the applicable payment gateway. Depending on your bank or credit card provider, the amount may take 3 to 7 working days to reflect in your account statement.

Maa Dikri Gruh Udyog reserves the right to investigate every return, replacement, or refund request before approving it. Our objective is to ensure that every customer receives their order in good condition and enjoys a satisfactory experience with our food products.